FAQ Category: Automatic Payment FAQs

To enroll in automatic payments policyholders must follow these steps:
• Go to ‘Make a Payment’ on www.cumberlandmutual.com
• Select ‘Register Now’
• Complete the mandatory fields to create their unique customer account, password needs to be 10 digits long and can contain alphanumeric and special characters.
• Once the account is created, from the menu located on the left, select ‘Automatic Payments’
• Select ‘Add Schedule’
• Select ‘Add New’
• Enter the policy information and the mailing zip code
• Enter your checking information
• Select payment frequency
• Agree to terms/condition and confirm schedule

To enroll in the automatic payments program, you will need your policy number, billing zip code, bank routing number, account number, and name on the account from which you would like the payments withdrawn.

To terminate your participation in the automatic payments program, please go to Make a Payment and log into the Customer Portal. On the Policies screen, find the policy you wish to remove automatic payments from and click the Yes/No button under Automatic payments. A confirmation box will appear, review the policy number to ensure you selected the correct policy and then click confirm.

Your enrollment termination must be received at least 5 business days prior to your scheduled withdrawal in order to be effective for that installment. Once your enrollment termination is processed, your policy will be endorsed to direct bill and you will begin to receive invoices for each installment due. Your payment plan will be assigned according to the direct bill payment option that most resembles your previous automatic payment plan, which may result in an increase in your scheduled payments. Please note that a 12 pay plan is not offered for direct bill, if you were enrolled in the automatic 12 pay plan you will be assigned to the direct bill 10 pay plan.

To update your checking account information, please go to Make a Payment and log into the Customer Portal. Once you have logged in, click My Wallet. On this page you can edit, remove, or add payment methods.

Audit premium generated on auditable commercial lines policies will be automatically withdrawn within 30 days of the completion of the audit process. A notice will be mailed prior to withdrawal. If the audit premium generated is more than $15,000, the audit premium will not be automatically withdrawn. An invoice will be mailed within 30 days of the completion of the audit process.

If your payment is returned due to insufficient funds, a $15 insufficient funds charge will be applied to your account. You must replace the returned payment (including the insufficient funds charge) prior to the next scheduled withdrawal. Failure to replace the payment will result in removal from automatic payments program. If two or more of your payments are returned due to insufficient funds within a twelve month period, you will be ineligible to continue participating in the automatic payments program. You will only be eligible to re-enroll after twelve additional months have elapsed and your policy is within the enrollment window timeframe mentioned above.

Earned premium generated on an expired or cancelled policy term will be automatically withdrawn within 30 days of the expiration/cancellation date. A notice will be mailed prior to withdrawal.

A reduced installment fee of $1/installment will apply to each installment after the first one of each policy term. There are no other participation fees associated with the automatic payments program.

The withdrawal date is determined by the effective date of your policy. For policies ending in P2018 or later, changes to the withdraw date can be completed via the Customer Portal. These changes are restricted to twice in a twelve month period. For all other policies the withdrawal date cannot be changed. For example, a policy that is effective on January 5th will have each installment withdrawn on the 5th day of each month according to your selected payment plan. For all policies; if your withdrawal date falls on a weekend or holiday, your payment will be withdrawn on the next business day. If your withdrawal date falls on the 29th, 30th, or 31st of the month, your payment will be withdrawn on the first business day of the following month.

After your enrollment is processed, you will receive one notice explaining future payment amounts and dates. If you select either the semi-annual or quarterly payment plan options, you will receive a withdrawal reminder prior to each installment being withdrawn. You will receive an email confirmation after each successful installment withdrawal. Please note that if you are enrolled in Automatic Payments 12 pay you will not receive a monthly invoice, unless there is a change to the installment amount (endorsement or other premium-altering transaction). For policies ending in P2018 or later, you will receive a paper notification prior to each withdraw.

We offer four payment plan options for the automatic payments program:
Annual: Premium Withdrawn in One Annual Installment
Semi-Annual: Premium Withdrawn in Two Semi-Annual Installments
Quarterly: Premium Withdrawn in Four Quarterly Installments
Twelve Pay Monthly: Premium Withdrawn in Twelve Monthly Installments

If your policy is eligible for our automatic payment program, you may enroll at any time.