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Reviews
Sheri MaffeiJune 29, 2026 The customer service representative was extremely helpful. Teena WeinsteinJune 29, 2026 MaDonna was extremely helpful for me to pay my homeowners premium. She made it very easy. Teena Weinstein A JLJune 28, 2026 My claim was handled in a professional manner by Eric G. Hernandez. He was very responsive throughout the process and my claim was promptly settled. I am very satisfied with the service he provided. William LankfordJune 25, 2026 We had a issue with the bill and my wife called and it was taken care of immediately. Saket SinhaJune 24, 2026 Great people and great service. Very professional and helpful P BrooksJune 18, 2026 Dave JakubowskiJune 12, 2026 A recent claim was handled flawlessly with Cumberland Mutual Insurance. Claims agent Eric Hernandez was efficient and thorough. Rick CherryJune 12, 2026 Great to work with if you have a claim Roger StevensJune 9, 2026 Got a long story but I’ll give the abbreviated version. Our sewer line collapsed and backed up into our basement. We immediately called our insurance company, Cumberland Mutual. Our adjuster, Chris LaFaso held our hand through the whole process. Coordinating the demo of the basement, walking us through the service line replacement with plumbing co, covering our lodging since we could not stay at home for a few days and connecting us with a great construction company, Gemini Restoration that restored our finished basement back to it’s glory. Chris consistently checked in with us to make sure all was going as planned and intervened when necessary. We’ve had our policy for many years and this was our first claim and it was the most positive experience we could have had under the circumstances. Mr&Mrs. Stevens Prashant MehrotraJune 8, 2026 Outstanding Support After a Car Burglary – Five Stars for Christopher LaFaso at Cumberland Mutual! I am incredibly grateful to Cumberland Mutual for their fast, empathetic response after my car was broken into. Having our personal belongings stolen right out of the vehicle was violating and stressful, but their claims representative, Christopher immediately put my mind at ease. Filing the homeowner's claim for my stolen items was incredibly simple. Christopher was professional and extremely responsive and advised exactly how my policy covered stolen items. The entire process was seamless. They reviewed my police report and receipts quickly, approving the claim without any unnecessary delays. The payout settlement was fair, allowing me to replace my essential items right away. Discovering a car break-in is a horrible feeling, but Cumberland Mutual handled the aftermath perfectly. They truly care about their customers, and I highly recommend them to any homeowner.