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Reviews
Rochellda AdderleyJuly 17, 2026 Cumberland Mutual is a pleasure to work with. Their professionalism and responsiveness consistently make the claims process smooth and efficient. Leaders like Jen are proactive and solution-oriented, ensuring issues are resolved quickly and effectively. Jeff WJuly 17, 2026 Raj ShahJuly 16, 2026 We recently had water in our finished basement due to a pipe leak. I contacted Cumberland Insurance and the claims adjuster, Chris LaFaso called me immediately with the claim number and walked me through the steps. Chris arranged for the water mitigation the same day. The restoration was handled by BELFOR Property Restoration, and they were outstanding. Their crew was skilled, efficient, and got to work immediately. They removed the damaged carpet, padding, cut baseboards, installed 12 heavy duty fans thoroughly to dry everything. The Belfor team was excellent from mitigation, restoration, consisting of painting walls, doors, baseboards, trim and new padding and carpet installation. My contact at Belfor was Greg and he was exceptional. The team was on time every day, thorough, walked me through what needed to be done and most importantly cleaned up every day. A stressful time but we were at ease since everything was coordinated by Chris and the Belfor team. A huge part of that was due to the exceptional work of my claims adjuster, Chris LaFaso. He was professional, responsive, and incredibly reassuring from day one. He would call to check in on the progress of the basement restoration. Candace LizardoJuly 10, 2026 Eric Hernandez was our adjuster and was professional, responsive, and great to work with throughout our claim. He kept us informed, answered our questions, and made the process smooth and stress-free. We truly appreciated his help. Monika MerrittJuly 9, 2026 Your representative was helpful and courteous and made my transaction quick and easy Jeanette E. JonesJuly 9, 2026 Very pleasant and took care of the issue I was having immediately 😃 Michelle ColemanJuly 9, 2026 excellent company Joyce CmielJuly 8, 2026 Had a recent flood in my house. I contacted Cumberland and received exceptional customer service. My representative was fast and efficient. The construction company they recommended was Castle Construction. The were hard working and probably the best decision made. Everything was done fast and efficient. Thanks!! WILLIAM RENNARDJuly 8, 2026 Spot on customer service. I paid an extra monthly payment and was simply told how I'll get it back, Quick and easy Helen PentikisJuly 7, 2026 Crystal was incredibly helpful and provided the highest level of service!