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Reviews
Geraldine HusthApril 28, 2025 The adjuster who handled my recent claim was the best with whom I have ever dealt. The claim was handled and completed to my immense satisfaction within a reasonable amount of time. This settlement was the easiest I have experienced since contracting with Cumberland Mutual many years ago. Denise TrippApril 28, 2025 I had a sewage leak, and am very impressed by the speed in which our claim was processed. Our adjuster knew a fabulous plumber and contractor and the ball got rolling very quickly. The plumbing and cosmetic repairs were all done expeditiously. There was no negotiating or strife. The claim was taken care of right away and everyone I spoke to was helpful and kind. I am very impressed by Cumberland Mutual. I have several family members who use CM as a result of my experiences. I would like to thank our agent Ronald Jetmore, who answers every question quickly and kindly and has helped me with car and home insurance for over a decade. He is a gem. Frank CelestinoApril 5, 2025 Quick and easy to add/delete a vehicle from my policy. Adrienne SmithApril 4, 2025 Rosemary MorisaniMarch 22, 2025 I recently contacted Cumberland Mutual to report a loss that had occurred at my home. As dreadful as that was, my claims experience working with Cumberland and their adjusters, provided me with the care and concern necessary to alleviate my stress and guide me thru the claims process both fairly and expeditiously. In my time of need, they provided me with excellent service and I would highly recommend them for your home or business insurance needs. Peter CastroMarch 5, 2025 Totally exceeded my expectations. Communication and turnaround time were incredible. Marta ThurstonFebruary 28, 2025 Great and efficient claim experience. Our claims adjuster was professional and helpful. Cheryl ROSENFebruary 21, 2025 I never leave reviews, probably because I never receive outstanding customer service as I did today. William (Bill) Freitag was most helpful and he left me feeling that I definitely needed to give him a shout out telling him how much I appreciated his assistance this morning. He sets the bar so high that if all customer service reps took a page from his book, customers would definitely be more satisfied. Thank you again Bill. "Very satisfied customer" Kevin HoldenFebruary 16, 2025 The claims rep was great, once he got the claim he showed up for the inspection within a day, responded immediately when I had questions and had the claims check sent out within a week so I could get started on repairs.